Our fulfillment time average is 2–5 business days. When we calculate the estimated fulfillment time, we take into account the current order volume and our capacity.The estimated shipping time is calculated according to our historical shipping data for deliveries to your area or selling region. The estimated delivery time is just an estimate, it’s not a guarantee. You can receive the order past the EDT for reasons, like:

- Issues with design files

- Products or supplies being out of stock

- Shipping-related delays like failed delivery attempts or service disruptions

We work our hardest to meet our delivery estimates. If you’re ever in a situation where you haven’t received the order and it’s past its estimated delivery time, please allow a few more days. If you still haven’t received your order, get in touch with us at info@ihavenofilter.com, we’ll check your order status, and let you know how to proceed.

We ship to most countries in the world but there are some exceptions due to legal restrictions or shipping carrier limitations.

For now, Printful doesn’t ship to Cuba, Iran, Crimea, Syria, and North Korea.

If you haven’t received your order or notice an issue with the products, get in touch with us at info@ihavenofilter.com, and we’ll help you get it solved.Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.Claims deemed an error on our part are covered at our expense. We do not refund orders for buyer’s remorse.According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer's specifications or are clearly personalized;

2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,

Therefore we reserve rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

If the package was marked as delivered by the carrier, but you have yet to receive it, we won't cover the cost of reshipping or refunding the order.

There may be cases where the delivery was made, but the package was left in an unexpected location at your location. You should reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch."

If you are unable to locate the package, you will need to place a new manual order to have it reshipped. We're not yet able to assist with filing claims with shipping carriers but hope to do so in the future!